Returns Information & Policy
Please Direct Message us on Instagram @fitqueensboutique or email us at email@example.com to discuss any queries you have regarding the Returns Process.
Our Returns Policy
What items are returnable for exchange?
- Damaged upon delivery. (proof needed eg: photo or video)
- Wrong Items. Not what was displayed in pictures.
- Wrong sizes can be sent back and we will send the correct size. Otherwise we will issue a credit for what you paid, if you choose not to send it back we will credit you 50% of what you paid. Other arrangements can be made so that our customers are happy with any outcome.
- (All return request must be within 3 days of delivery.)
- Upon return all postage expenses must be covereded by the customer and must include a tracking number.
What items are non-refundable?
- Free gifts or promotional/discounted items.
- Wrong sizing.
- Change of mind.(not what you expected it would look or feel like)
- An uncontrolled delay in shipping.
- Return request after 3 days of delivery.
(If you change your mind for any reason on any item you've purchased from our online store, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn't suit you, did not fit you how you wanted.)